Can't sign in to Zi-Find? Fixes for common problems

The quickest fix for most sign-in problems is to request a fresh login link: on the sign-in page, enter your email and click Email me a login link, then use the newest email. If that does not work, find your situation below.

"This login link is invalid or has expired"

Login links work once, last 7 days, and only the newest one is valid. If you clicked an old link, a link you already used, or one from before you requested another, it will not work. Request a new link and use the most recent email. See Login link expired or invalid.

I signed up but cannot get in

New free accounts (finder, realtor, owner, co-host, vendor) stay inactive until you click the confirmation link we emailed when you signed up. Until then, sign-in is refused and no login link is sent.

1. Search your inbox, spam and promotions folders for the email from Zi-Find with your confirmation link.
2. Click it. It opens your account and signs you in.
3. If you cannot find it, see Not receiving emails. An unconfirmed account is removed automatically after about a week, after which you can sign up again with the same email.

"Your account isn't active yet"

This usually means a payment has not completed. Paid accounts are activated only when the payment clears. If your card was declined at checkout, no usable account was created. Try checkout again with a working card. Once the payment succeeds you receive a sign-in link.

If you believe you have paid and still see this, book a call at zi-find.com/contact and we will look into it.

I asked for a login link and nothing arrived

• Check the spelling of your email. The sign-in page shows the same message whether or not an account exists, so a typo looks like success.
• Use the email you signed up or paid with. A different address, or a variation with a plus sign or extra dots, is treated as a different account.
• Look in spam, promotions and any filtered folders.
• Wait a few minutes, then request one more link. Do not request many in a row; each new link cancels the previous one.

I forgot my password, or never set one

1. Click Forgot password on the sign-in page.
2. Enter your email and click Send reset link.
3. Follow the email to choose a new password.

You do not need a password at all if you prefer login links.

I signed in but landed on the wrong page

Zi-Find opens the home page for your role. If you hold more than one role, use Switch workspace at the top of the sidebar to move to the other one.

"Login succeeded but session could not be established"

Your browser blocked the sign-in cookie. Allow cookies for zi-find.com, turn off strict tracking protection for the site, or try a different browser, then request a new link.

Still stuck?

If you are a customer and can sign in on another device, open Help, or use the chat bubble in the bottom corner. Otherwise, book a call at zi-find.com/contact.