Login link expired or invalid

If a Zi-Find login link says "This link is invalid or has expired", it has either been used already, is more than 7 days old, or was replaced by a newer link. It is not a sign that anything is wrong with your account. Request a new link and click the newest email.

Get a fresh link

1. Go to the Zi-Find sign-in page.
2. Enter your email in the Email field.
3. Click Email me a login link.
4. Open the newest email from Zi-Find and click the link once.

Why links stop working

Login links are built to be safe to send by email:

• Single use. A link stops working the moment it signs you in. Clicking it a second time, or from a second device, shows the expired message.
• 7-day lifetime. After 7 days the link expires, used or not.
• Newest link wins. Each time a new link is sent, earlier unused links are cancelled. That includes links sent automatically, such as one in a welcome or confirmation email.

Common ways this happens

• You requested more than once. Only the last email works. Delete the older ones.
• You opened it on your phone, then on your computer. The first click used it. Request a new link on the device you want to use.
• Someone forwarded it to you. A link signs in only the account it was sent to, and only once.
• It is an old email. Links from more than a week ago have expired.

Confirmation links for new accounts

The link in your signup confirmation email follows the same rules: it works once and expires in 7 days. If yours has expired before you used it, you cannot request a login link for an unconfirmed account. Wait for the unconfirmed account to be cleared (about a week after signup) and sign up again, or book a call at zi-find.com/contact if you need access sooner.

Good to know

• After a successful sign-in you stay signed in on that browser. You do not need a new link every visit.
• A link always signs in the account it was sent to. If you have two email addresses, make sure you request the link for the one on your account.

FAQ

The link worked, but it sent me to the wrong place.

Links take you to the page they were created for, or your role's home page. Use the sidebar to get where you need to go.

I keep getting the expired message right away.

Make sure you are clicking the newest email and have not already opened it on another device. If it keeps happening, set a password with Forgot password and sign in with that instead.