Why client email comes from your own domain

Your clients are your business, so they only ever hear from your address. On Finder Pro+, Zi-Find never emails your own clients from a Zi-Find address. That's why connecting your own email (Resend) is a required setup step.

The rule

Every email from you to a contact — Inbox messages, automations, the lease confirmation — follows the same rule:

1. Your email is connected: it goes out from your address. Always.
2. Your email isn't connected, and the contact came to you only through the Zi-Find network (an operator whose Zi-Find request you took on): it can go out from Zi-Find, because that work started on Zi-Find. Their reply still comes back to your Inbox, and the composer tells you before you send.
3. Your email isn't connected, and the contact is your own client (they came through your flow, your marketplace, a booked call, or they're an owner you added): the email is held. It isn't sent from Zi-Find, and you get a notification (in the bell) asking you to connect your email.

What your client sees

• The From line shows your name and your address.
• When they hit Reply, their reply goes to a private reply address on a neutral domain, which brings it straight back into the right thread in your Inbox. Zi-Find doesn't appear anywhere they can see.
• Links in the email point at your free branded address or your own domain.

What happens while you're not connected

• Automations shows Paused: "these emails only go out from your own Resend, and it isn't connected. Your clients are getting nothing right now."
• Messages you write to your own clients show Not sent — your email isn't connected in the thread.
• Clients who sign get no copy of their agreement, and clients who pay get no marketplace sign-in link.

Held emails aren't sent later on their own, so connect early. See Connect your own email.

Why we built it this way

• Trust. A client who hired your business expects to hear from your business. An email from a platform they've never heard of looks like spam or a bait-and-switch.
• Deliverability. Email sent from your own verified domain builds your own sending reputation.
• Ownership. Your client relationships stay yours. Messages on Zi-Find with operators about listings are a separate thing, kept on the Messages on Zi-Find tab of your Inbox.

Good to know

• One contact is one person, matched by email then phone, so the same rule applies however many ways they reached you.
• Sending through your Resend account counts against your Resend plan, not Zi-Find.